The Senior Sales Manager (MICE) is responsible for generating business from meetings, incentives, conferences and exhibitions, with a focus on corporate and group clients. Requirements typically include a degree or diploma in hospitality, business or marketing, several years of hotel sales experience, and a strong network within the MICE market. The successful candidate should understand Indonesia’s hospitality sector, be confident in negotiations and presentations, and communicate fluently in English and Bahasa Indonesia. Shangri-La expects a commercially minded professional who can achieve revenue targets, manage key accounts, prepare proposals, coordinate with hotel departments and maintain excellent client relationships. Flexibility, leadership, sound market knowledge and a polished service approach are important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian heritage, warm service and high-quality guest experiences. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its properties serve leisure travellers, corporate guests, groups and major events, supported by restaurants, meeting facilities, wellness services and distinctive local experiences. Shangri-La places strong emphasis on genuine hospitality, employee development, cultural awareness and responsible business practices. In Indonesia, the brand is associated with premium hotel operations and serves both domestic and international markets. Employees generally work in a structured, multicultural environment where commercial performance, professional presentation, teamwork and consistent service standards are highly valued.
Indonesia offers opportunities across Jakarta, Bali, Java, Lombok and other tourism destinations. Jakarta is the main corporate and MICE hub, while Bali provides strong demand in resorts, events, sales and guest services. The country has a welcoming, diverse culture shaped by many ethnic groups, languages and religions; respectful dress and awareness of local customs are important. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food and transport, although central Jakarta and popular Bali areas can be expensive. Foreign employees normally need employer sponsorship and an appropriate work visa or stay permit; working on a tourist visa is not permitted. Relocation commonly involves medical checks, document legalisation, housing arrangements and tax registration. Learn basic Bahasa Indonesia, expect tropical weather and allow time to adjust to traffic, humidity and local administrative processes.
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