The Service Associate – Horizon Club provides personalized service to guests using the hotel’s executive lounge. Duties typically include welcoming and assisting guests, handling check-in and check-out support, managing lounge reservations, serving refreshments, answering questions, coordinating requests with other departments, and maintaining high service standards. Candidates generally need hospitality or customer-service experience, good English communication skills, a pleasant and professional manner, attention to detail, and the ability to work shifts, weekends, and holidays. Experience in a luxury hotel, lounge, front office, or food-and-beverage operation is advantageous. The successful candidate is expected to be discreet, guest-focused, well-groomed, dependable, and comfortable working in a fast-paced international environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its brands are known for warm Asian hospitality, personalized guest service, and high standards in accommodation, dining, wellness, and events. In the Philippines, Shangri-La properties include luxury hotels and resorts serving business travelers, families, and international tourists. The company offers career opportunities in front office, food and beverage, housekeeping, culinary operations, sales, engineering, and corporate services. Employees commonly receive structured training, staff meals or discounts, service-charge participation where applicable, and opportunities for internal advancement. A role at Shangri-La generally suits candidates who enjoy working with people, value presentation and discretion, and want experience in an internationally recognized luxury-hospitality environment.
The Philippines is an archipelago with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other resort destinations. Hospitality opportunities are available in hotels, resorts, restaurants, casinos, cruise operations, and tourism services, with stronger seasonal demand in beach destinations. Filipino culture is generally friendly, family-oriented, and community-focused, while English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities; living costs are usually lower outside Manila, although resort islands can be expensive. Foreign workers normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the Bureau of Immigration and Department of Labor and Employment. Filipino applicants should confirm employer requirements, accommodation, transport, service-charge policies, and working hours before accepting an offer. New arrivals should budget for deposits, local transportation, healthcare, and reliable internet, and should check weather and typhoon conditions when relocating to coastal areas.
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