The Resident Manager supports the General Manager in overseeing daily hotel operations, guest satisfaction, service standards, team performance, financial results, and compliance with Shangri-La policies. Candidates typically need a degree in hospitality, hotel management, or a related field, together with substantial experience in luxury or international hotels, including leadership across multiple departments. Strong operational knowledge, commercial awareness, communication skills, problem-solving ability, and a guest-focused approach are expected. The successful candidate should be visible, decisive, culturally aware, and capable of motivating diverse teams while maintaining high standards during busy periods. Experience in the Philippines or a comparable resort and city-hotel environment is advantageous.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and Africa. Its brands are known for warm Asian hospitality, personalised service, distinctive destinations, and strong attention to guest experience. In the Philippines, Shangri-La operates prominent properties including Shangri-La hotels and resorts in Manila, Cebu, and Boracay. Employees generally work in structured, international environments with extensive collaboration between operational departments. Benefits may include accommodation or housing support in some locations, meals, healthcare, service charge, staff rates, training, and career opportunities within the wider group, although exact terms vary by property and contract. The Resident Manager role is a senior operational position supporting the property’s leadership team and helping translate the company’s service and commercial standards into daily hotel performance.
The Philippines offers hotel and resort opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other tourist destinations, particularly in rooms, food and beverage, events, finance, sales, and senior management. Filipino workplace culture is generally warm, relationship-focused, service-oriented, and collaborative, although management roles require adaptability across different regions and languages. Lifestyle ranges from busy metropolitan living to relaxed coastal communities, with affordable local food, beaches, diving, and strong expatriate networks. Foreign professionals normally need an employer-sponsored work permit and an appropriate visa, commonly involving an Alien Employment Permit and a 9(g) work visa; requirements can change, so official government guidance is essential. Employers often assist with documentation, flights, accommodation, medical checks, and relocation, but this should be confirmed in the offer. Candidates should budget for deposits, transport, insurance, and possible delays during processing.
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