Security Supervisor

Job Description

The Security Supervisor is responsible for supervising daily hotel security operations, protecting guests, employees, property and company assets, and responding appropriately to incidents and emergencies. Requirements typically include relevant security experience, supervisory ability, strong observation and communication skills, and knowledge of fire safety, emergency procedures and local regulations. Experience in a luxury hotel or hospitality environment is advantageous. The successful candidate is expected to lead and brief security officers, monitor access and surveillance systems, prepare incident reports, support investigations, coordinate with police or emergency services when required, and maintain professional guest service standards. Shift work, including nights, weekends and public holidays, is normally required.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong. Established in 1971, it operates hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for its Shangri-La, Shangri-La Resorts, JEN by Shangri-La and Traders brands, with a strong focus on warm Asian hospitality, high service standards and memorable guest experiences. Its Hong Kong properties, including Island Shangri-La and Kowloon Shangri-La, serve business and leisure travellers in prominent city locations. Shangri-La generally offers structured hotel operations, professional development opportunities and multicultural working environments. Employees may receive benefits such as meals, uniforms, training, staff rates and medical coverage, although exact packages vary by property, position and employment contract.

Destination Guide

Hong Kong offers strong employment opportunities in hotels, restaurants, retail, finance, aviation, logistics, technology and professional services. The hospitality sector values English and Cantonese, while Mandarin is often useful, and international hotels commonly employ multicultural teams. Life is energetic and convenient, with excellent public transport, dense urban neighbourhoods, shopping, hiking trails, beaches and a highly developed dining scene. Accommodation can be expensive, so candidates should compare salary, staff housing and allowances carefully. Most foreign employees require an employment visa sponsored by the employer; applications normally need a confirmed offer, relevant qualifications or experience, and proof that the role cannot readily be filled locally. Dependants may qualify for accompanying visas under applicable rules. New arrivals should arrange accommodation, a local bank account, identity registration and health insurance. Hong Kong has a subtropical climate, busy summers and typhoon procedures, which hotel employees should understand, particularly when working shifts.