Floor Supervisor

Job Description

The Floor Supervisor is responsible for overseeing daily housekeeping operations on an assigned floor, ensuring guest rooms, corridors and service areas meet Shangri-La’s cleanliness and presentation standards. Requirements typically include previous hotel housekeeping experience, supervisory skills, attention to detail, good communication and the ability to work shifts, weekends and public holidays. The successful candidate is expected to allocate duties, inspect rooms, support room attendants, respond promptly to guest requests, maintain accurate records and coordinate with the Front Office and Engineering teams. A professional attitude, physical stamina, knowledge of hotel safety procedures and the ability to coach colleagues are important. Cantonese, English or Mandarin skills may be advantageous in Hong Kong.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Its portfolio includes the Shangri-La, Shangri-La Resorts, Traders and Kerry Hotels brands. The group is known for warm Asian hospitality, high service standards and attention to personalised guest experiences. Shangri-La hotels typically offer opportunities across rooms, food and beverage, guest services, culinary operations, wellness and corporate functions. In Hong Kong, the company operates well-known properties including Island Shangri-La and Kowloon Shangri-La. Employees can generally expect structured hotel operations, professional training, multicultural teams and opportunities to progress within the wider hospitality group, subject to the position and property.

Destination Guide

Hong Kong is a compact, energetic city with strong opportunities in luxury hotels, restaurants, tourism, retail, finance, technology and international business. Hospitality employees benefit from a multicultural workplace, efficient public transport and access to a wide range of dining, shopping and entertainment. The lifestyle is fast-paced and convenient, although accommodation can be expensive and living space is often limited. Popular areas for leisure include Victoria Harbour, the Peak, Sai Kung, Lantau Island and the outlying islands. English is widely used in hotels and business, while Cantonese is the main local language and Mandarin is increasingly useful. Overseas candidates normally need an employment visa sponsored by the employer before starting work; eligibility depends on qualifications, experience, salary and proof that the role cannot readily be filled locally. New arrivals should arrange accommodation, health insurance details, banking and tax registration with employer guidance.