The Senior Captain/Captain supports banquet operations at Shangri-La Hong Kong by supervising service teams, coordinating event setup, briefing colleagues, serving guests, and maintaining high standards throughout functions. Candidates should have relevant experience in hotel, restaurant, or banquet service, strong knowledge of food and beverage procedures, and good spoken English; Cantonese and other languages are advantageous. The role requires excellent communication, leadership, grooming, organisation, and attention to detail. The successful candidate is expected to remain calm during busy events, respond courteously to guest requests, work flexible shifts including evenings, weekends, and public holidays, and uphold Shangri-La’s service standards and health and safety procedures.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and recognised for personalised service, elegant properties, and warm Asian hospitality. The group operates hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and Australia. Shangri-La’s Hong Kong properties serve business and leisure travellers, weddings, conferences, and major social events, supported by restaurants, banquet facilities, guest services, and wellness amenities. Employees are generally expected to demonstrate professionalism, genuine care for guests, teamwork, cultural awareness, and attention to detail. The company offers opportunities in hotel operations, food and beverage, events, culinary services, guest relations, and corporate functions, with training and career development available across its international network.
Hong Kong is a compact, highly connected international city and coastal territory, though it is not technically one island. Hospitality offers strong opportunities in luxury hotels, restaurants, catering, events, tourism, and cruise-related services, particularly for candidates with English, Cantonese, Mandarin, or other language skills. The culture blends Chinese traditions with international influences, and workplaces are generally fast-paced, service-focused, and multicultural. Lifestyle options range from dense urban districts and excellent public transport to beaches, hiking trails, and outlying islands. Overseas employees normally need an approved employment visa sponsored by their employer before starting work; requirements include a confirmed offer, suitable qualifications or experience, and proof that the role cannot readily be filled locally. Housing can be expensive, so candidates should clarify staff accommodation, allowances, medical cover, meals, and relocation support before accepting an offer.
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