The Reservation Executive is responsible for handling room reservations, amendments, cancellations, and guest enquiries through telephone, email, and booking systems. Candidates should have hospitality or reservations experience, strong communication skills, good computer knowledge, and familiarity with hotel reservation systems. Fluency in English is expected, while additional languages are advantageous. The successful candidate should be organised, detail-oriented, commercially aware, and able to provide warm, efficient service. Flexibility to work shifts, weekends, and public holidays is normally required. The role also involves promoting room types and packages, maintaining accurate booking records, coordinating with Front Office and Revenue teams, and meeting service and conversion standards.
Shangri-La is a leading luxury hospitality group originating from Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, North America, and other international markets. The company is recognised for personalised service, refined guest experiences, and its welcoming Asian hospitality heritage. Shangri-La Singapore is a landmark luxury hotel set within extensive tropical gardens near Orchard Road. It offers accommodation, restaurants, meeting facilities, wellness services, and event spaces for leisure and business guests. Employees typically work in a multicultural environment with opportunities to develop across hotel operations and the wider group. The company places strong emphasis on guest satisfaction, professional standards, teamwork, training, and thoughtful service. Benefits and working conditions may vary according to the position, employment contract, and local regulations.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. Hotels frequently recruit in Front Office, Reservations, Food and Beverage, Housekeeping, Culinary, Events, and Engineering. The culture is multicultural, orderly, and fast-paced, with English widely used at work alongside Mandarin, Malay, and Tamil. Lifestyle highlights include excellent public transport, diverse food, safe neighbourhoods, shopping, parks, and easy regional travel. Housing can be expensive, so newcomers should compare shared accommodation, staff housing, and commuting options. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and role. Secure the job offer and approved pass before relocating, and check current Ministry of Manpower requirements. Medical checks and employer-provided documentation may also be required.
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