The Team Leader, Dining Reservations oversees daily restaurant booking operations, manages reservation enquiries, coordinates table availability and supports the dining team in delivering smooth guest experiences. Candidates typically need relevant experience in restaurant reservations, hotel food and beverage operations or guest services, together with strong communication, organisation and problem-solving skills. Familiarity with reservation systems, telephone etiquette and basic reporting is expected. The successful candidate should be confident leading colleagues, handling busy periods and special requests, maintaining accurate booking records and promoting the hotel’s dining outlets. A professional appearance, service-focused attitude, flexibility for shifts, weekends and public holidays, and the ability to work effectively with multiple departments are important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for warm Asian-inspired service. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel set in approximately 15 acres of landscaped gardens near Orchard Road. It offers accommodation, restaurants, event facilities, wellness services and extensive guest amenities. The hotel is known for its emphasis on personalised service, refined dining and strong professional standards. Employees generally work in a multicultural environment with opportunities to develop careers across hotel operations and the wider Shangri-La network. Specific benefits, working conditions and compensation depend on the position, experience and employment agreement.
Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, food and beverage, finance, technology and international business. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The lifestyle is safe, efficient and urban, with excellent public transport, diverse food, shopping, parks and a lively cultural scene. Housing can be expensive, especially near the city centre, so many employees choose shared accommodation or locations close to MRT lines. Foreign professionals generally require an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications, experience and current government criteria. Employers normally manage the application process. New arrivals should budget for rent, transport, healthcare and an initial deposit, and confirm accommodation, benefits and pass arrangements before relocating.
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