Sales & Marketing Coordinator

Job Description

The Sales & Marketing Coordinator supports the hotel’s commercial team with sales administration, marketing campaigns, promotional materials, market research, client communication, events and reporting. Candidates are generally expected to have a diploma or degree in hospitality, business, marketing or a related field, along with strong organisational, communication and computer skills. Previous hotel, sales or marketing experience is advantageous. The successful candidate should be detail-oriented, professional, creative and comfortable managing deadlines, coordinating with departments and maintaining positive relationships with corporate clients, travel partners and guests. Familiarity with Microsoft Office, social media and hotel systems may be required. Flexibility, teamwork and a service-focused attitude are important in a luxury hospitality environment.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The brand is known for personalised Asian-inspired hospitality, quality service and memorable guest experiences. Its Malaysian properties include urban hotels and resort destinations, serving business travellers, leisure guests, meetings and events. Shangri-La typically offers structured hotel operations, international service standards and opportunities to work across sales, marketing, food and beverage, rooms and corporate functions. Employees are expected to demonstrate professionalism, warmth, cultural awareness and attention to detail. Benefits and career development vary by property, position and employment contract, so applicants should confirm the specific package, working hours and eligibility requirements directly with the recruiting hotel.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, events and corporate services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other island destinations. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hospitality. Lifestyle ranges from busy city living to relaxed beaches, rainforest activities and affordable local food. Langkawi, Penang and Sabah are popular with expatriates and tourism professionals, although island roles may involve seasonal demand, weekend work and limited public transport. Foreign nationals normally need an employer-sponsored employment pass before starting work; requirements depend on nationality, salary, qualifications and the sponsoring company. Employers usually manage the application, while passports, educational records and medical or background documents may be requested. Candidates should verify current immigration rules, accommodation, transport, benefits and cost of living before relocating.