The Sales Manager, RSR & GSH is expected to drive room and resort sales for Shangri-La’s Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. Typical requirements include a diploma or degree in hospitality, tourism, business, or a related field, together with several years of hotel sales experience, preferably in a resort or luxury-hospitality environment. The candidate should be commercially minded, confident in negotiating with travel partners and corporate clients, and familiar with local and international markets. Strong communication, presentation, networking, budgeting, and CRM skills are important. The role requires achieving revenue targets, developing accounts, supporting sales campaigns, monitoring market trends, and maintaining excellent relationships with guests, agents, and business partners.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is known for warm Asian hospitality, high service standards, and distinctive properties in major cities and leisure destinations. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located in Batu Feringgi near beaches and local attractions. Rasa Sayang focuses on upscale and tranquil resort experiences, while Golden Sands is designed with families and leisure travellers in mind. Employees typically work in a multicultural environment with opportunities for hospitality training, career development, and internal mobility. The company places strong emphasis on guest satisfaction, teamwork, professionalism, sustainability, and maintaining long-term relationships with customers and travel partners.
Penang Island is one of Malaysia’s best-known destinations for hospitality, tourism, food, healthcare, education, technology, and retail employment. Jobs are available in hotels, restaurants, travel companies, event businesses, hospitals, digital firms, and international service centres. The island blends Malay, Chinese, Indian, and colonial influences, with George Town’s heritage streets, temples, festivals, and famous hawker food forming a major part of daily life. Lifestyle is relatively relaxed, with beaches, nature parks, shopping, and a lower cost of living than Kuala Lumpur, although traffic and rent in popular areas can be challenging. Foreign employees generally need an employment pass arranged and sponsored by their employer before starting work; approval depends on qualifications, salary, nationality, and current immigration rules. New arrivals should budget for accommodation, transport, insurance, deposits, and document processing. Batu Feringgi suits resort workers, while George Town offers broader professional and social opportunities.
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