The Host/Hostess welcomes guests, manages reservations and seating, coordinates table flow, answers telephone enquiries, and supports smooth service at Lobster Bar & Grill. Candidates should have relevant experience in a quality restaurant or hotel, good knowledge of guest-service standards, and confident communication skills in English. Cantonese is highly advantageous, while additional languages are useful. The role requires a polished appearance, professional manners, strong organisation, attention to detail, and the ability to remain calm during busy service periods. Candidates are expected to work shifts, weekends and public holidays, cooperate closely with restaurant and kitchen teams, and consistently deliver warm, personalised hospitality in line with Shangri-La standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised internationally for refined service and Asian-inspired hospitality. The group operates hotels, resorts and restaurants across Asia, the Middle East, Europe, North America and other destinations. In Hong Kong, Shangri-La properties are known for premium accommodation, celebrated dining venues and comprehensive guest services. Lobster Bar & Grill is an upscale dining outlet associated with Island Shangri-La, offering seafood, grills, cocktails and an elegant business and leisure dining environment. Employees typically work within structured service standards and may receive training, staff meals, uniform support, medical coverage, leave benefits and hotel-related discounts, depending on the employment package and local policy.
Hong Kong is a compact international city with strong opportunities in hotels, restaurants, retail, finance, technology and professional services. Hospitality jobs are concentrated around Central, Admiralty, Tsim Sha Tsui, Causeway Bay, the airport and major resort areas. The culture blends Cantonese traditions, international influences, fast-paced city life and excellent food. Public transport is efficient, although housing is expensive and space is limited; many newcomers share apartments or live in areas such as Kowloon or the New Territories. Employers generally arrange or support an employment visa for eligible overseas hires, but applicants must meet Immigration Department requirements and should not work before approval. Bring qualification and employment documents, budget for a rental deposit, and check medical, insurance and relocation arrangements before accepting an offer. Hong Kong Island, beaches and nearby hiking trails provide a balance to the urban lifestyle.
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