The Family Experience Supervisor creates and oversees engaging activities and services for children and families, ensuring memorable, safe and well-organised guest experiences. Responsibilities may include planning family programmes, coordinating with hotel departments, supervising activities, handling guest enquiries and maintaining high service standards. Candidates should have experience in hospitality, guest relations, children’s programmes, recreation or event coordination. Strong communication, organisation and problem-solving skills are essential, along with a warm, energetic and responsible approach. Experience working with children, knowledge of health and safety procedures, and fluency in English are advantageous; Cantonese or Mandarin may also be helpful in Hong Kong.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and other properties across Asia, the Middle East, Europe and North America. Its portfolio includes the Shangri-La, Traders and Kerry hotel brands. The group is recognised for personalised Asian-inspired hospitality, refined service and strong attention to guest wellbeing. Shangri-La hotels typically offer accommodation, dining, wellness, events and family-oriented experiences, supported by extensive training and international career opportunities. In Hong Kong, the company operates several well-known luxury properties and serves both business and leisure travellers. Employees are generally expected to demonstrate genuine care, professionalism, cultural awareness and a commitment to creating comfortable, memorable experiences for guests.
Hong Kong is a fast-paced international city with strong opportunities in hotels, restaurants, tourism, retail, finance, technology and education. Its culture blends Cantonese traditions with global influences, and English is widely used in business, while Cantonese is valuable for customer-facing roles. Lifestyle options range from dense urban neighbourhoods and excellent public transport to beaches, hiking trails and outlying islands. Housing can be expensive, so many newcomers share apartments or live in areas outside the central districts. Most overseas employees need an employment visa sponsored by their employer, and applications normally require a confirmed job offer and proof of qualifications. Dependants may apply for dependant visas. New arrivals should budget for rent, deposits, transport and healthcare, and check current immigration requirements before relocating.
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