The Customer Sales Agent supports Shangri-La’s reservations and sales activities by handling customer enquiries, explaining room packages and services, processing bookings, and identifying opportunities to increase revenue. Candidates typically need strong spoken and written English, customer-service or sales experience, basic computer proficiency, and the ability to work with reservation systems. Hospitality, travel, or contact-centre experience is advantageous. The role requires a professional telephone manner, persuasive communication, attention to detail, patience, and a service-focused attitude. Flexibility to work rotating shifts, weekends, and holidays is expected. The successful candidate should meet sales targets while delivering a warm, accurate, and efficient customer experience consistent with Shangri-La standards.
Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised service, comfortable surroundings, and its Asian-inspired approach to hospitality. In the Philippines, Shangri-La operates established properties including Shangri-La The Fort in Bonifacio Global City and Shangri-La Mactan in Cebu, among others. Its teams work across accommodation, food and beverage, wellness, events, sales, reservations, and guest services. Shangri-La generally looks for people who are professional, welcoming, commercially aware, and committed to creating memorable guest experiences. Benefits and exact employment conditions vary by property, position, and Philippine labour regulations.
The Philippines offers hospitality, tourism, customer-service, sales, business-process outsourcing, and technology opportunities, particularly in Manila, Cebu, Boracay, Palawan, and other major destinations. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living and shopping in Manila to a slower beach-oriented pace in Cebu, Palawan, or Boracay. Living costs are generally lower than in many Western countries, although central Manila and popular resort islands can be expensive. Foreign workers usually need an employer-sponsored work permit and appropriate visa, commonly arranged with support from the hiring company; requirements should be confirmed with Philippine authorities. Candidates should check accommodation, transport, healthcare, taxes, contract terms, and relocation assistance before moving. Domestic flights connect the major islands, while ferries and buses serve shorter routes.
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