The Service Manager – Income Audit is responsible for reviewing daily hotel revenues, reconciling income from rooms, food and beverage, events, and other outlets, and ensuring accurate posting and compliance with financial controls. Candidates typically need a degree or diploma in accounting, finance, hospitality management, or a related field, along with several years of hotel finance experience. Strong knowledge of income auditing, hotel systems, spreadsheets, reporting, and Indonesian tax and accounting practices is expected. The successful candidate should be analytical, highly organised, discreet, accurate, and confident working with multiple departments. Leadership ability, attention to detail, clear communication, and a commitment to Shangri-La’s service and ethical standards are also important.
Shangri-La is an international luxury hospitality group founded in Asia and recognised for its hotels, resorts, and personalised service. The group operates properties across Asia, the Middle East, Europe, North America, and other key destinations, with a strong emphasis on genuine care, cultural understanding, and guest satisfaction. Its Indonesian operations include luxury hotels and resorts serving business and leisure travellers. Shangri-La properties generally provide structured professional environments, international operating standards, employee training, and opportunities to move between departments or locations. Finance employees support the commercial and operational performance of each property by maintaining accurate records, protecting revenue, and ensuring compliance. The company’s working culture typically values teamwork, integrity, attention to detail, hospitality professionalism, and respect for local communities.
Indonesia offers varied opportunities in hospitality, finance, tourism, technology, and retail, particularly in Java, Bali, Lombok, and major cities such as Jakarta and Surabaya. Bali is popular with international workers for its relaxed lifestyle, beaches, wellness culture, and established expatriate communities, while Jakarta offers broader corporate and hotel-finance opportunities with a faster urban pace. Indonesian culture is welcoming and community-oriented, with respect, modesty, and religious awareness important in daily life. Living costs vary considerably by island and neighbourhood. Foreign employees normally need employer sponsorship and an appropriate work authorisation and residence permit; working on a tourist visa is not permitted. Employers usually assist with immigration, contracts, accommodation guidance, and relocation paperwork. Candidates should confirm salary, service charge, housing, insurance, tax treatment, and visa responsibilities before accepting an offer.
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