The Service Leader - HR supports the hotel's human resources operations, including recruitment, onboarding, employee relations, performance management, training coordination, policy implementation, and HR administration. Candidates typically need a degree in Human Resources, Business Administration, or a related field, along with several years of hotel or service-industry HR experience. Strong knowledge of Philippine labor regulations, communication skills, confidentiality, organization, and problem-solving ability are expected. The successful candidate should be approachable, commercially aware, service-oriented, and capable of partnering with department leaders to maintain employee engagement, operational standards, and a positive workplace culture.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for warm Asian hospitality, high service standards, premium accommodations, restaurants, wellness facilities, and destination experiences. In the Philippines, Shangri-La operates several well-known properties, including urban hotels and island resorts. Its people-focused culture emphasizes guest satisfaction, professionalism, teamwork, learning, and career development. A Service Leader - HR helps translate these values into effective employee practices by supporting colleagues, managers, recruitment, compliance, and engagement across the property.
The Philippines offers varied hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and Davao, particularly in hotels, resorts, restaurants, tourism, and wellness. Filipino culture is welcoming, family-oriented, and strongly influenced by English-language communication, regional traditions, and community celebrations. Lifestyle varies from busy urban living to relaxed coastal communities, with beaches, diving, hiking, and affordable local food widely available. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly involving an Alien Employment Permit and a work visa or relevant employment authorization. Employers often assist with documentation, accommodation, and relocation, but requirements should be confirmed with Philippine authorities. Candidates should budget for deposits, transportation, healthcare, and island travel, while researching weather, healthcare access, and living costs before accepting a position.
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