Disputes Officer

Job Description

The Disputes Officer investigates customer claims involving unauthorized, incorrect, or disputed banking transactions. Requirements typically include banking, payments, fraud, or customer-service experience; strong attention to detail; good written and spoken English; competent computer skills; and the ability to interpret procedures and transaction records. The successful candidate is expected to assess cases accurately, gather supporting evidence, meet service-level targets, protect confidential information, and communicate clearly with customers and internal teams. Experience with card disputes, chargebacks, fraud operations, or knowledge of schemes such as Visa and Mastercard is advantageous. The role may involve rotating shifts, including evenings, weekends, or public holidays, depending on operational requirements.

Company Info

ANZ, or Australia and New Zealand Banking Group, is one of the major banking groups in Australia and New Zealand, with operations and customers across the Asia-Pacific region. The bank provides retail, commercial, institutional, and wealth-related financial services, including accounts, lending, payments, transaction banking, and financial markets solutions. Its Philippines operations in Quezon City support a range of regional and global banking activities, including customer service, operations, technology, finance, and risk functions. ANZ promotes a professional, inclusive workplace and generally values integrity, customer focus, collaboration, accountability, and continuous improvement. Employees may work with international teams and gain exposure to banking processes used across multiple markets. Benefits and working arrangements vary by position and employment contract.

Destination Guide

The Philippines offers job opportunities in banking operations, shared services, technology, customer support, finance, healthcare, education, tourism, and business-process outsourcing. Metro Manila, including Quezon City, has the widest corporate employment market, while Cebu and other urban centers also attract international employers. Filipino culture is generally warm, family-oriented, community-minded, and comfortable with English in professional settings. Lifestyle costs are lower than in Australia or many Western countries, although housing and commuting expenses vary considerably by city. Foreign nationals usually need an appropriate work visa or permit arranged with employer support; tourist status does not authorize employment. Candidates should confirm immigration requirements with the Philippine Bureau of Immigration and their employer. Relocating employees should budget for housing, transport, health insurance, documentation, and possible tax obligations. Local traffic, heat, seasonal typhoons, and occasional power or internet disruptions should also be considered.