Banking Consultants across Melbourne - Outer Metropolitan

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Banking Consultants support customers in ANZ branches across Melbourne’s outer metropolitan area. The role involves understanding customer needs, providing suitable everyday banking products and services, processing transactions, resolving enquiries, and referring customers to specialist teams when appropriate. Candidates are expected to have strong communication and customer-service skills, sound attention to detail, digital confidence, and the ability to work collaboratively in a busy branch environment. Previous banking, retail, sales, or hospitality experience is useful, although ANZ may provide training. Successful candidates should demonstrate integrity, willingness to learn, responsible handling of customer information, and a commitment to delivering helpful, compliant, and inclusive customer experiences.

About the employer

ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banking institutions, providing services to personal, business, institutional, and corporate customers. Its offerings include transaction accounts, home and personal lending, credit cards, insurance, business banking, investments, and digital banking services. ANZ operates across Australia and New Zealand and has an international presence supporting institutional and corporate clients. The bank employs people in branches, contact centres, technology, risk, operations, finance, and specialist banking functions. ANZ promotes customer-focused service, responsible banking, inclusion, teamwork, and professional development. Its branch network supports customers with everyday banking needs while increasingly helping them use digital channels and self-service tools.