The Banking Consultant supports ANZ customers in a branch or customer-facing banking environment. Responsibilities typically include understanding customer needs, opening and servicing accounts, processing everyday transactions, explaining products, identifying lending or specialist needs, and referring customers to appropriate advisers. Candidates are expected to have strong communication and customer-service skills, sound numeracy, attention to detail, digital confidence, and the ability to follow banking, privacy, and regulatory procedures. Previous experience in banking, retail, sales, hospitality, or another service environment is useful, although ANZ may provide training. The successful candidate should be approachable, trustworthy, adaptable, comfortable meeting service and performance goals, and committed to delivering fair, inclusive, and helpful customer experiences.
ANZ, or Australia and New Zealand Banking Group, is one of Australia’s major banks and has operations across Australia, New Zealand, and selected international markets. The bank provides personal and business banking, home lending, commercial finance, institutional banking, wealth services, and digital banking solutions. ANZ serves millions of customers through branches, contact centres, online platforms, and mobile applications. Its purpose is to shape a world where people and communities thrive, supported by a focus on responsible banking, customer outcomes, inclusion, risk management, and digital innovation. Employees may work in customer-facing branches, corporate offices, technology teams, operations, or specialist financial services. As a large organisation, ANZ generally offers structured training, internal career development, employee benefits, and opportunities to move between banking disciplines.
Australia offers employment opportunities in banking, finance, technology, healthcare, education, construction, professional services, hospitality, and trades. Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra are major employment centres, though regional areas also need skilled workers. Australian workplace culture is generally direct, informal, collaborative, and focused on punctuality, safety, and work-life balance. Lifestyle varies from busy city living to relaxed coastal or regional communities, with excellent beaches, national parks, sport, and outdoor activities. Living costs, especially rent, are high in Sydney and Melbourne. Visitors and workers need the appropriate visa: options may include a visitor visa, Working Holiday visa, employer-sponsored visa, or skilled migration pathway. Check current requirements with the Australian Department of Home Affairs. Relocating usually requires a passport, visa, tax file number, bank account, health insurance, accommodation, and evidence of qualifications or work rights.
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