Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies)

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Banking Consultant, Contact Centre role supports Suncorp Bank customers by handling enquiries about accounts, transactions, payments, products and everyday banking services through phone and digital channels. Candidates are expected to have strong communication and listening skills, sound attention to detail, confidence using technology and the ability to resolve issues accurately and professionally. Previous banking, financial services, contact-centre or customer-service experience is useful, although training may be provided. The role requires a customer-focused attitude, resilience in a busy environment, willingness to meet service standards and the ability to work collaboratively. Candidates must generally be eligible to work in Australia and be available for rostered shifts.

About the employer

ANZ Bank is one of Australia and New Zealand’s major banking groups, providing retail, business, institutional and wealth services to millions of customers. Established in Australia in the 19th century, ANZ has built a broad network of branches, contact centres and digital banking services across the region. Its activities include everyday banking, home lending, credit cards, business finance, international banking and financial markets. ANZ completed the acquisition of Suncorp Bank in 2024, bringing Suncorp’s banking customers and employees into the ANZ Group while continuing to support the Suncorp Bank brand during the transition. The organisation employs people across Australia and internationally and places emphasis on customer service, responsible banking, inclusion, technology and professional development.