Banking Consultants across Melbourne - Metropolitan

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role involves assisting personal banking customers in ANZ branches across metropolitan Melbourne. Responsibilities typically include understanding customer needs, opening and servicing accounts, processing everyday transactions, explaining lending and digital banking products, identifying suitable solutions, and referring customers to specialist teams. Candidates are expected to have strong communication and customer-service skills, a proactive approach to sales, sound attention to detail, and the ability to work effectively in a team. Previous retail, banking, sales, or service experience is useful, although relevant training may be provided. Applicants generally need Australian working rights, flexibility to work branch hours, and a genuine interest in helping customers achieve their financial goals.

About the employer

ANZ Bank is one of Australia and New Zealand’s major financial institutions, providing retail, commercial, institutional, and private banking services. Established in 1835, ANZ supports millions of customers through branches, digital platforms, contact centres, and specialist banking teams. Its services include everyday accounts, home and personal lending, credit cards, savings, business banking, payments, and financial markets solutions. ANZ employs people across Australia, New Zealand, Asia, the Pacific, Europe, and the United States. The organisation focuses on helping customers progress financially while investing in digital banking, responsible business practices, risk management, and community initiatives. In Australia, branch-based roles such as Banking Consultant combine customer service, financial guidance, product education, and referral opportunities within a regulated banking environment.