Payment Lifecycle Manager I INVESTIGATIONS

Role summary

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The Payment Lifecycle Manager I – Investigations role supports the review and resolution of payment-related investigations, exceptions, and client queries throughout the transaction lifecycle. Requirements typically include a bachelor's degree or equivalent experience, knowledge of payment operations, strong analytical and investigative skills, attention to detail, and effective written and verbal communication. Familiarity with SWIFT payments, sanctions screening, transaction processing, case management, and banking controls is advantageous. The successful candidate is expected to manage cases accurately and within service-level agreements, investigate root causes, coordinate with internal teams and clients, maintain complete documentation, identify operational risks, and follow JPMorgan Chase policies and regulatory requirements. Experience in banking operations, payments, investigations, or customer service is commonly preferred.

About the employer

JPMorgan Chase & Co. is a leading global financial services firm headquartered in the United States. It serves individuals, businesses, institutional investors, governments, and other organizations through businesses covering consumer banking, commercial banking, investment banking, payments, asset management, and markets. The company operates in many countries and provides technology-driven financial products, transaction processing, lending, advisory, and custody services. Its Philippines operations include important support and service functions for global businesses, with opportunities in payments, operations, technology, risk, finance, and customer service. JPMorgan Chase emphasizes professionalism, controls, client service, innovation, teamwork, and responsible conduct. Employees typically work in structured, highly regulated environments where accuracy, confidentiality, continuous improvement, and the ability to collaborate across time zones are important.