Technical Implementation Manager I - Merchant Services (Commercial & Investment Bank)

Role summary

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This role supports the implementation of merchant services for commercial and investment banking clients. Requirements typically include a bachelor’s degree, experience in banking, payments, client implementation, project coordination, or operations, and strong skills in documentation, issue resolution, stakeholder communication, and process management. Familiarity with merchant acquiring, payment processing, onboarding, risk controls, and systems implementation is advantageous. The candidate is expected to coordinate multiple implementation activities, track milestones, manage client and internal partner communications, identify risks, resolve exceptions, and ensure accurate, timely delivery. Attention to detail, ownership, organization, and the ability to work across technology, operations, sales, compliance, and client teams are important. Experience with project-management tools and the ability to work in a fast-paced, regulated environment may also be expected.

About the employer

JPMorgan Chase & Co. is a leading global financial services company serving consumers, businesses, institutions, and governments. Its operations include consumer and community banking, commercial banking, investment banking, asset management, payments, and securities services. The company operates in major financial markets worldwide and provides technology-driven solutions for banking, treasury, card, and merchant-payment needs. In the Philippines, JPMorgan Chase maintains significant operations supporting global banking, technology, finance, risk, customer service, and business processes. Employees typically work in highly regulated and collaborative environments, partnering with teams across countries and functions. The firm places strong emphasis on client service, operational controls, innovation, professional development, and responsible conduct. Benefits and working arrangements vary by position, business unit, and location, but may include health coverage, retirement or savings programs, paid leave, performance incentives, and training opportunities.