Business Process Management Senior Associate

Role summary

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The Business Process Management Senior Associate supports the design, improvement, documentation, and governance of operational processes. Requirements typically include a bachelor’s degree, relevant experience in business process management, operations, project coordination, or financial services, and strong skills in process mapping, data analysis, documentation, and stakeholder communication. Familiarity with tools such as Excel, PowerPoint, Visio, Lean methodologies, or workflow platforms is useful. The successful candidate is expected to identify inefficiencies, recommend controls and improvements, manage change initiatives, prepare management reports, and collaborate with teams across locations. Candidates should demonstrate problem-solving ability, attention to detail, sound judgment, ownership, and the ability to manage multiple priorities in a regulated banking environment.

About the employer

JPMorgan Chase & Co. is a leading global financial services firm headquartered in the United States. It provides investment banking, commercial banking, consumer and community banking, asset management, payments, and securities services to individuals, businesses, institutions, and governments worldwide. The company operates in many countries and employs professionals across technology, operations, finance, risk, compliance, client service, and banking functions. Its Philippine operations, particularly in Metro Manila, support global businesses through technology, operations, analytics, finance, and corporate functions. JPMorgan Chase is known for its large-scale international platform, structured career development, and emphasis on risk management, innovation, customer service, and operational excellence. Employees typically work in collaborative, highly regulated environments and may support teams and clients across different time zones.