IT Support Engineer II, Ops Tech Solutions (OTS) - Fixed Field

Role summary

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The IT Support Engineer II supports Amazon operations technology across fixed-field sites in Japan. Responsibilities typically include installing, configuring, maintaining and troubleshooting computers, networks, scanners, printers, mobile devices and other operational systems; responding to incidents; documenting solutions; and working with internal technology teams and vendors. Candidates are expected to have practical IT support or systems administration experience, strong troubleshooting skills, familiarity with Windows, networking and hardware, and the ability to work independently at operational facilities. Good communication, customer-service skills, safety awareness and willingness to travel between sites are important. Japanese communication ability is generally valuable, while English may be required for technical documentation and collaboration with global teams. Shift work, on-call support or flexible schedules may also apply.

About the employer

Amazon is a global technology and commerce company best known for its online marketplace, logistics network, cloud-computing business AWS, digital services and consumer devices. Founded in 1994, the company operates fulfillment centers, delivery stations, offices and data centers across Japan. Its operations depend heavily on reliable infrastructure, automation and internal technology support. Employees typically work in a fast-paced, customer-focused environment guided by Amazon's leadership principles, including ownership, learning, high standards and bias for action. In Japan, Amazon offers opportunities in engineering, logistics, corporate functions, retail, cloud services and operations technology. Benefits and employment conditions vary by role and location, and compensation may combine base salary, bonuses and, for some positions, equity or other benefits.