IT Support Engineer I, Ops Tech Solutions (OTS) - Fixed Field

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This entry-level IT Support Engineer role supports Amazon operations technology across fixed-field locations in Japan. Responsibilities typically include installing, configuring, maintaining, and troubleshooting hardware, operating systems, networks, printers, scanners, and other site technology. Candidates are expected to provide responsive technical support, document incidents, follow security and safety procedures, manage equipment, and work effectively with operations and engineering teams. The role generally requires practical experience with Windows or Linux, networking fundamentals, hardware troubleshooting, ticketing systems, and basic scripting or automation. Strong communication, customer-service skills, analytical thinking, and willingness to work on-site, including shifts or occasional travel, are important. Japanese-language ability and business-level English may be required depending on the location and team.

About the employer

Amazon is a global technology and commerce company founded by Jeff Bezos in 1994. It operates online marketplaces, fulfillment and logistics networks, advertising services, digital entertainment platforms, consumer devices, and Amazon Web Services, one of the world's leading cloud-computing businesses. In Japan, Amazon employs people across corporate offices, fulfillment centers, delivery operations, customer service, technology, and cloud services. The company is known for its customer-focused culture and leadership principles, including ownership, invention, high standards, and bias for action. Employees often work in fast-moving, data-driven environments where operational reliability and continuous improvement are highly valued. Benefits and compensation vary by role, location, experience, and employment level, and may include performance-based pay, stock awards, health coverage, and other locally applicable benefits.