Amazon is seeking a French-speaking Support Engineer to provide technical assistance to enterprise customers using Amazon Leo services. Candidates should have experience troubleshooting complex technical issues, working with networking, operating systems, cloud or telecommunications environments, and using diagnostic tools or scripts. Strong written and verbal French and English communication skills are expected, along with customer-service experience and the ability to explain technical solutions clearly. The role requires structured problem solving, ownership of customer issues, effective prioritisation, and collaboration with engineering and operations teams. Flexibility may be needed for support schedules, and candidates should be comfortable working in a fast-changing environment while documenting cases accurately and meeting service-level expectations.
Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle. It operates online retail marketplaces, Amazon Web Services, advertising, digital media, logistics, devices and satellite connectivity initiatives. The company serves consumers, businesses, developers and public-sector organisations across many countries. Amazon is known for its customer-focused culture, large-scale technology infrastructure and leadership principles, including ownership, invention and learning. In Ireland, Amazon has significant operations in Dublin and other locations, covering cloud services, software development, customer support, finance, operations and corporate functions. Amazon Leo is the company’s low-Earth-orbit satellite communications programme, intended to provide fast, reliable connectivity to customers and organisations. Employees typically work in collaborative, data-driven teams and are expected to take responsibility, solve problems independently and maintain high standards while operating in a rapidly evolving business.
Ireland offers strong opportunities in technology, cloud computing, customer support, pharmaceuticals, finance, engineering and multinational business services. Dublin is the main employment hub, while Cork, Galway and Limerick also have growing technology and operations sectors. Irish workplace culture is generally collaborative, informal and communication-focused, with good respect for work-life balance. The country offers attractive coastal scenery, historic towns, lively music and sports communities, though housing and rent—especially in Dublin—can be expensive. EU, EEA and Swiss citizens can live and work without an employment permit. Non-EU nationals generally need an employment permit, usually supported by the employer, and must meet salary and occupation requirements; a Critical Skills Employment Permit may be relevant for qualifying technology roles. New arrivals should arrange accommodation early, obtain a Personal Public Service number, open a bank account and review tax, healthcare and transport arrangements.
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