This role supports Amazon Leo enterprise customers using satellite connectivity services. The Support Engineer will investigate technical incidents, troubleshoot network, software and service issues, communicate clearly with customers, and work with engineering and operations teams to resolve problems. Requirements typically include professional-level German and English, experience in technical support or systems administration, strong troubleshooting skills, familiarity with networking and cloud-based services, and the ability to manage cases through ticketing systems. Candidates should be comfortable working in a customer-facing environment, handling priorities under pressure, documenting solutions, and participating in shift or on-call arrangements where required. Experience with satellite communications, telecommunications, Linux, or enterprise support would be advantageous.
Amazon is a global technology and commerce company founded in 1994 and headquartered in Seattle. It operates online retail platforms, logistics networks, advertising services, digital media and Amazon Web Services, one of the world’s leading cloud-computing providers. Amazon is also developing Amazon Leo, a low-Earth-orbit satellite network intended to provide fast, reliable internet connectivity, particularly for areas with limited access to traditional broadband. The company employs people across engineering, operations, customer support, sales and corporate functions. Its working culture is strongly focused on customer obsession, ownership, measurable results and continuous improvement. Employees commonly work in fast-moving teams and are expected to solve problems independently while collaborating across international groups. Benefits in Ireland may include private health insurance, pension contributions, paid leave and employee discounts, although packages vary by role and level.
Ireland offers strong opportunities in technology, cloud services, pharmaceuticals, financial services, medical devices, customer operations and engineering. Dublin is the main employment hub, while Cork, Galway, Limerick and Waterford also have growing international employers. Irish workplaces are generally collaborative and informal, with English used widely; German-speaking professionals are valued in multinational support and service teams. Lifestyle benefits include scenic coastlines, outdoor activities, historic towns, lively music and welcoming communities. Housing, especially in Dublin, is expensive and competitive, so securing accommodation can take time. EU, EEA and Swiss citizens can live and work without a visa. Non-EU applicants generally need an employment permit, such as a Critical Skills or General Employment Permit, depending on salary, occupation and eligibility. Applicants should check current rules with Ireland’s Department of Enterprise before relocating. A valid passport, employment contract, tax registration and suitable accommodation are normally needed after arrival.
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