Amazon is seeking an Incident Management Engineer to support incident detection, response, coordination and resolution across its operations. The role requires strong incident-management, troubleshooting and communication skills, with the ability to assess technical issues, coordinate stakeholders, document events and help prevent recurrence. Experience with operational processes, monitoring, problem management, escalation procedures and service availability is valuable. Fluency in Spanish and English is required, along with a customer-focused approach and willingness to work in a structured support environment that may include shifts or on-call coverage. The successful candidate should remain calm under pressure, make sound decisions during high-impact incidents, and continually improve response processes, documentation and operational resilience.
Amazon is a global technology and commerce company operating in e-commerce, cloud computing, digital entertainment, logistics, devices and artificial intelligence. Founded in 1994, it serves consumers, businesses and public-sector organisations through websites, fulfilment networks and Amazon Web Services (AWS). The company employs people worldwide in engineering, operations, customer service, corporate functions and research. Amazon is known for a fast-paced, data-driven culture built around customer focus, ownership, innovation and long-term thinking. In Ireland, it has significant operations in Dublin and other locations, including technology, cloud-support, corporate and multilingual service teams. Employees typically work in collaborative, international environments where operational reliability, automation, measurable results and continuous improvement are highly valued.
Ireland offers strong opportunities in technology, cloud services, cybersecurity, pharmaceuticals, financial services, engineering and customer operations, particularly around Dublin, Cork, Galway and Limerick. Its culture combines a friendly, conversational social style with a strong tradition of music, storytelling, sport and community life. The lifestyle includes attractive coastal scenery, historic towns and easy access to outdoor activities, although housing costs and availability—especially in Dublin—can be challenging. EU, EEA and Swiss nationals generally do not need an employment visa. Non-EEA candidates normally require an employment permit, with eligibility depending on the role, salary and permit category; employers may support the process. New arrivals should arrange accommodation early, obtain a Personal Public Service number, open a bank account and understand tax registration. Public transport is improving, but a car can be useful outside major cities.
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