Incident Management Engineer (Spanish/English bilingual), Incident Detection and Response

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

Amazon is seeking an Incident Management Engineer to support incident detection, response, coordination and resolution across its operations. The role requires strong incident-management, troubleshooting and communication skills, with the ability to assess technical issues, coordinate stakeholders, document events and help prevent recurrence. Experience with operational processes, monitoring, problem management, escalation procedures and service availability is valuable. Fluency in Spanish and English is required, along with a customer-focused approach and willingness to work in a structured support environment that may include shifts or on-call coverage. The successful candidate should remain calm under pressure, make sound decisions during high-impact incidents, and continually improve response processes, documentation and operational resilience.

About the employer

Amazon is a global technology and commerce company operating in e-commerce, cloud computing, digital entertainment, logistics, devices and artificial intelligence. Founded in 1994, it serves consumers, businesses and public-sector organisations through websites, fulfilment networks and Amazon Web Services (AWS). The company employs people worldwide in engineering, operations, customer service, corporate functions and research. Amazon is known for a fast-paced, data-driven culture built around customer focus, ownership, innovation and long-term thinking. In Ireland, it has significant operations in Dublin and other locations, including technology, cloud-support, corporate and multilingual service teams. Employees typically work in collaborative, international environments where operational reliability, automation, measurable results and continuous improvement are highly valued.