Data Center IT Support Engineer, Data Centre Operations

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

This role supports the reliable operation of Amazon data centres by installing, troubleshooting and maintaining servers, networks, cabling and other IT infrastructure. Candidates typically need practical experience in IT support, hardware diagnostics, operating systems, networking and ticketing systems, along with the ability to work safely in a critical-environment facility. Familiarity with data-centre procedures, Linux or Windows administration, and basic scripting is advantageous. The role requires shift work, physical equipment handling, accurate documentation and participation in on-call or incident-response activities. Amazon expects candidates to demonstrate strong customer focus, sound judgement, clear communication, teamwork and a commitment to operational excellence, security and health-and-safety standards.

About the employer

Amazon is a global technology and commerce company operating online retail, logistics, digital media and cloud-computing businesses. Its cloud division, Amazon Web Services (AWS), provides infrastructure and technology services to organisations worldwide through extensive data-centre and network operations. Amazon employs people across engineering, operations, customer service, corporate functions and fulfilment. The company is known for its customer-focused culture and leadership principles, including ownership, inventiveness, high standards and a bias for action. Data-centre employees help maintain the physical and technical foundations that support AWS and other Amazon services. The work is operationally important, process-driven and safety-focused, with opportunities to develop skills in infrastructure, systems administration, networking and cloud technologies. Benefits and employment conditions vary according to the Australian location, role level and applicable local policies.