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Data Center IT Support Engineer

Australia Amazon Approximately AUD 85,000–AUD 125,000 per year, plus superannuation and possible shift allowances or bonuses*
Job Description

This role supports the operation, maintenance and availability of Amazon data-centre infrastructure. Responsibilities typically include installing and troubleshooting servers, network equipment and cabling, responding to hardware and system incidents, following safety and security procedures, documenting work, and participating in on-call or shift rotations. Candidates are generally expected to have experience with IT hardware, Windows or Linux systems, networking fundamentals, ticketing systems and structured troubleshooting. A technical qualification or equivalent practical experience is useful. The role also requires strong communication, attention to detail, physical readiness for data-centre work, and the ability to follow procedures in a 24/7 environment. Experience with data centres, enterprise infrastructure, power and cooling systems, or cloud operations is advantageous.

Company Info

Amazon is a global technology and commerce company operating across e-commerce, cloud computing, digital streaming, logistics and consumer devices. Its cloud division, Amazon Web Services (AWS), provides computing, storage, database, networking and security services to organisations worldwide. Amazon operates large-scale data centres that support AWS customers and many of its own digital services. The company is known for a customer-focused culture, high operational standards and leadership principles such as ownership, inventing on behalf of customers and delivering results. Employees in infrastructure roles work in structured, security-conscious environments where reliability, safety and continuous improvement are important. In Australia, Amazon has offices, fulfilment operations and technology infrastructure, with opportunities ranging from technical support and data-centre operations to software engineering, corporate services and logistics.

Destination Guide

Australia offers technology opportunities in Sydney, Melbourne, Canberra, Brisbane and Perth, including data-centre operations, cloud infrastructure, cybersecurity and IT support. The workplace culture is generally direct, collaborative and relatively informal, with strong attention to safety and work-life balance. Lifestyle varies from busy city living to quieter coastal or regional communities; housing costs are high in Sydney and Melbourne, while other locations may be more affordable. Public healthcare is available to eligible residents, but newcomers should arrange appropriate insurance. Skilled workers may need an employer-sponsored visa, such as the Skills in Demand visa, while permanent options depend on occupation, experience, English ability and points or sponsorship. Applicants should check current requirements through the Department of Home Affairs. Relocating also involves tax registration, banking, accommodation and understanding local employment and workplace-safety laws.

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