Amazon is seeking a manager to lead Robotics Technical Support for Amazon Robotics Technical Support (ARTS) in Australia. The role typically requires experience managing technical support or engineering teams, troubleshooting complex automated systems, coordinating incident response, and working with robotics, software, controls, and operations stakeholders. Candidates should demonstrate strong leadership, customer focus, analytical problem-solving, communication, and the ability to work in fast-paced fulfilment environments. Experience with warehouse automation, robotics, electrical or mechanical systems, networking, and continuous-improvement programmes is advantageous. The successful candidate will be expected to build team capability, maintain high equipment availability, establish reliable support processes, analyse recurring failures, and help deliver safe, scalable robotics operations across Amazon sites.
Amazon is a global technology and commerce company operating online retail, logistics, cloud computing, entertainment and advertising businesses. Founded in 1994, it serves customers through extensive fulfilment, delivery and digital infrastructure networks. Amazon Web Services is one of the world's largest cloud platforms, while Amazon Robotics develops technologies that support safer, faster and more efficient fulfilment operations. In Australia, the company employs people across corporate functions, fulfilment centres, transportation, technology, customer service and AWS. Its workplace culture emphasises customer focus, ownership, innovation, operational excellence and data-driven decision-making. Employees often work in rapidly changing environments and are expected to solve complex problems, improve processes and collaborate across international teams. Benefits, employment conditions and compensation vary according to role, level and Australian location.
Australia offers technology and engineering opportunities in Sydney, Melbourne, Brisbane, Perth and Canberra, with additional roles in regional logistics hubs and fulfilment centres. Robotics, automation, software, cloud, data, supply-chain and technical operations skills are in demand. Australian workplace culture is generally informal, collaborative and respectful of work-life balance, although operational and support roles may involve shifts or on-call duties. Lifestyle varies from urban professional living to coastal, outdoor and regional communities; housing costs are highest in Sydney and Melbourne. Skilled workers may qualify for employer-sponsored visas such as the Temporary Skill Shortage visa or other skilled pathways, subject to occupation, salary and eligibility rules. Applicants should check current requirements with the Australian Department of Home Affairs. Relocation planning should include health insurance, tax, accommodation, transport and school arrangements. Australia is geographically remote, so international travel can be lengthy and expensive.
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