Sr. Network Support Engineer, eero

Role summary

Written by MyIslandJob from the job title and employer. See the employer's page for the full description.

The Senior Network Support Engineer will provide advanced technical support for eero networking products and services, troubleshooting connectivity, Wi-Fi, firmware, and device-related issues. Requirements typically include substantial experience in network engineering or technical support, strong knowledge of TCP/IP, DNS, DHCP, routing, wireless technologies, and diagnostic tools, plus excellent written and verbal communication. Experience with customer-facing support, escalation management, automation, and cloud-connected devices is valuable. The successful candidate is expected to investigate complex incidents, identify recurring problems, document solutions, collaborate with engineering and operations teams, and improve support processes. A customer-focused attitude, analytical thinking, ownership, and the ability to work independently in a fast-paced environment are essential.

About the employer

Amazon is a global technology and commerce company operating across e-commerce, cloud computing, digital entertainment, logistics, advertising, and consumer devices. Founded in 1994, it serves customers through marketplaces, fulfilment networks, subscription services, and technologies such as Amazon Web Services. Amazon’s device and services businesses include products designed to make connected homes more reliable and convenient. Eero, acquired by Amazon, develops mesh Wi-Fi systems, networking hardware, and software intended to provide dependable home connectivity and straightforward management. The company is known for customer-focused innovation, large-scale operations, and a culture that emphasizes ownership, problem-solving, and measurable results. Employees commonly work with international teams and are expected to balance technical depth with practical customer outcomes. Benefits, compensation, and working arrangements vary by country, role, and level.