Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning and development programmes within Shangri-La. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. The successful candidate should understand hospitality standards, service culture, instructional techniques and performance development. Strong communication, presentation, organisation and interpersonal skills are essential, along with the ability to work with employees at all levels. The role expects a proactive, approachable and commercially aware professional who can identify training needs, deliver engaging sessions, maintain records, support onboarding and help improve guest satisfaction and employee performance.

Company Info

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international destinations. The group is recognised for warm Asian hospitality, high service standards and its Shangri-La Cares commitment to guest and colleague wellbeing. In Malaysia, Shangri-La properties include city hotels and resort destinations, offering careers across rooms, food and beverage, culinary, wellness, engineering, sales and corporate functions. Employees generally work in multicultural environments with structured service standards and opportunities for professional development. The company places strong emphasis on guest experience, teamwork, integrity and continuous learning. Specific benefits, reporting lines and duties for a Training Manager depend on the individual property and employment contract.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort areas. Langkawi, Penang and Sabah’s islands provide a relaxed lifestyle, beaches, diving, food markets and strong tourism employment, while Kuala Lumpur offers more urban career options. Malaysian culture is diverse, combining Malay, Chinese, Indian and Indigenous traditions, with English commonly used in hotels. Living costs vary: resort islands can be seasonal and relatively expensive, while mainland cities offer broader housing and transport choices. Foreign employees normally need an employer-sponsored Employment Pass, and should not begin work until approval is granted. Employers often assist with immigration, accommodation or relocation, but this must be confirmed in the offer. Check current requirements with Malaysian immigration authorities before moving.