Director of Sales

Job Description

The Director of Sales is responsible for developing and executing the hotel’s sales strategy, growing room revenue, and strengthening relationships with corporate clients, travel agencies, event planners, and key business partners. Candidates typically need several years of senior hotel sales experience, strong knowledge of the Malaysian hospitality market, proven leadership ability, and a track record of meeting revenue targets. Excellent communication, negotiation, presentation, and networking skills are essential. The successful candidate is expected to lead the sales team, identify new business opportunities, manage major accounts, support marketing initiatives, monitor competitor activity, and work closely with revenue, reservations, events, and operations teams. Flexibility, commercial awareness, professionalism, and a guest-focused approach are important.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, attractive properties, and a strong focus on guest experience. Its Malaysian portfolio includes established city hotels and resort destinations, serving business travellers, leisure guests, families, and events. Shangri-La generally offers structured career development, international exposure, employee benefits, and opportunities to work across hotel departments and destinations. A Director of Sales joining the company would typically work in a commercially driven environment, balancing luxury service with revenue growth, relationship management, brand standards, and team leadership.

Destination Guide

Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort and urban destinations. Sales, revenue, events, food and beverage, engineering, and guest-services professionals are in regular demand, especially with international hotel groups. The culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in hotels, while Malay is the national language. Lifestyle ranges from busy city living to relaxed island life, with excellent food, tropical beaches, rainforests, and generally affordable living outside central Kuala Lumpur. Foreign employees normally need an employer-sponsored Employment Pass, with approval and eligibility depending on role, salary, and qualifications. Relocation commonly involves arranging accommodation, insurance, banking, and transport. Malaysia is welcoming, but candidates should research local costs, weather, commuting, and family arrangements before accepting an offer.