The Order Taker – In Room Dining is responsible for receiving guest requests by telephone, accurately recording food and beverage orders, explaining menu items, confirming delivery details, and coordinating with the kitchen and room service team. Candidates should have excellent communication skills, a pleasant telephone manner, good English, and preferably Cantonese and Mandarin. Previous hotel, restaurant, or customer-service experience is advantageous. The role requires attention to detail, basic computer skills, a professional appearance, and the ability to remain calm during busy periods. Candidates are expected to provide prompt, courteous service, follow hygiene and hotel standards, handle special requests accurately, and work flexible shifts, including evenings, weekends, and public holidays.
Shangri-La is a luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The brand is known for attentive service, refined accommodation, extensive dining options, and a strong emphasis on genuine hospitality. Shangri-La hotels typically offer restaurants, bars, meeting facilities, wellness services, and guest experiences suited to both business and leisure travellers. Its Hong Kong properties are established names in the city’s luxury hotel sector and provide structured operating standards and career opportunities across rooms, food and beverage, culinary, engineering, and corporate functions. Employees may receive benefits such as staff meals, training, uniform provision, medical coverage, and discounted stays, although packages vary by property and employment contract.
Hong Kong is a major international city and coastal territory, offering abundant opportunities in hotels, restaurants, finance, retail, technology, logistics, and tourism. Its culture combines Cantonese traditions with international influences, and Cantonese, English, and Mandarin are widely used in daily life and business. The lifestyle is fast-paced, convenient, and urban, with excellent public transport, diverse food, shopping, nightlife, hiking, and beaches. Accommodation can be expensive, so many newcomers share apartments or live in areas connected by the MTR. Foreign nationals generally need a valid employment visa before starting work; the employer usually sponsors the application and must demonstrate a genuine position and suitable salary. Candidates should prepare educational and employment documents, allow processing time, and confirm housing, insurance, working hours, and benefits before relocating.
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