The Assistant Outlet Manager supports the smooth daily operation of a hotel restaurant or food and beverage outlet. Requirements typically include a diploma or degree in hospitality, previous restaurant supervisory experience, good knowledge of service standards, and strong communication skills. The successful candidate is expected to assist with staff scheduling, training, guest service, stock control, cash handling, hygiene compliance, and achieving revenue targets. Shangri-La will likely look for a professional, energetic and guest-focused individual who can lead a multicultural team, resolve complaints confidently, maintain high presentation standards and work flexible shifts, including evenings, weekends and public holidays.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for warm Asian hospitality, high service standards and well-established properties in Malaysia, including locations in Kuala Lumpur, Penang, Sabah and Sarawak. Shangri-La employs people across guest services, food and beverage, culinary operations, housekeeping, wellness and hotel administration. Employees generally work in structured, multicultural environments with opportunities for training, internal mobility and career progression. The group places strong emphasis on genuine care, personalised guest experiences, teamwork, operational excellence and responsible business practices. The exact duties and benefits for this position depend on the individual Malaysian property and outlet.
Malaysia offers varied island-based hospitality opportunities in Langkawi, Penang, Tioman, Redang, Perhentian, Pangkor and Sabah’s resort islands. Jobs are commonly available in hotels, restaurants, diving centres, spas, guest services and tourism operations, with stronger seasonal demand during school holidays. Island life is relaxed and outdoors-focused, with beaches, seafood, water sports and close-knit communities, although transport, healthcare and shopping can be more limited than on the mainland. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in tourism. Foreign employees normally need an employer-sponsored employment pass, and should not begin work on a tourist visa. Employers may assist with permits and relocation, but candidates should confirm accommodation, meals, flights, insurance and contract terms before accepting an offer.
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