Telephone Operator (Service Centre)

Job Description

The Telephone Operator (Service Centre) handles internal and external calls, guest requests, service enquiries and message coordination, while maintaining Shangri-La’s service standards. Candidates should have clear spoken English, a polite telephone manner, good listening and communication skills, basic computer knowledge and the ability to remain calm under pressure. Previous hotel, customer-service or call-centre experience is helpful, though training may be provided. The role requires shift work, including weekends and public holidays, accurate record-keeping, confidentiality and close coordination with housekeeping, engineering, security and front-office teams. The successful candidate is expected to be attentive, efficient, courteous and focused on creating a smooth guest experience.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and known for warm, personalized service. The group operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La Singapore is a landmark luxury hotel set near Orchard Road, offering guestrooms, suites, restaurants, meeting facilities, gardens and extensive guest services. Its workplace culture emphasizes genuine hospitality, teamwork, professionalism and attention to detail. Employees commonly work with guests from around the world and have opportunities to develop careers in hotel operations and other hospitality functions. Benefits and employment conditions vary by position and may include staff dining, training, service incentives and hotel privileges, subject to company policy and Singapore regulations.

Destination Guide

Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. English is widely used at work, while Mandarin, Malay and Tamil are also official languages. The culture combines Chinese, Malay, Indian and international influences, reflected in festivals, food and neighborhoods. Life is safe, clean and convenient, with excellent public transport, though accommodation and everyday costs can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit; eligibility depends on salary, qualifications, experience and government approval. Before relocating, confirm the pass type, medical requirements, housing arrangements and employment benefits. Singapore’s tropical climate is hot and humid year-round, with frequent rain, so lightweight clothing and adaptable footwear are useful.