The Sales Manager is responsible for driving room, event, and other revenue opportunities through corporate, leisure, group, and agency accounts. Requirements typically include a diploma or degree in hospitality, business, marketing, or a related field, along with several years of hotel sales experience and a strong understanding of the Malaysian market. The candidate should be confident in negotiation, account management, presentations, networking, and sales reporting. Strong communication skills, commercial awareness, professionalism, and the ability to meet targets are expected. Experience with luxury or international hotel brands, established client relationships, and familiarity with sales systems would be advantageous.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, with hotels, resorts, and other hospitality businesses across Asia, the Middle East, Europe, North America, and beyond. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. Shangri-La properties are known for warm Asian hospitality, high service standards, comfortable accommodation, dining, meetings, and resort experiences. In Malaysia, the group operates well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and other leisure markets. Employees generally work in an international environment with opportunities for customer service, commercial, culinary, operational, and leadership development. The company places emphasis on guest satisfaction, teamwork, professionalism, cultural understanding, and consistent brand standards.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, events, sales, and guest services, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and Johor. Penang combines heritage streets, excellent food, beaches, and a relaxed urban lifestyle, while Langkawi offers a quieter island setting with resorts, nature, and water activities. Malaysian culture is diverse, shaped by Malay, Chinese, Indian, Indigenous, and international influences. English is widely used in hospitality, although Malay is the official language. Living costs vary; island locations can be more seasonal and expensive than mainland cities. Foreign nationals generally need an employer-sponsored employment pass, and the employer normally manages approval and immigration procedures. Candidates should confirm salary, accommodation, transport, medical coverage, and work-permit support before relocating.
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