The Horizon Club / Executive Lounge Manager oversees daily lounge operations, including guest reception, breakfast and evening service, refreshments, reservations, staff scheduling, service standards and VIP relations. Candidates should have a hospitality or hotel management background and several years of experience in executive lounge, front office or food and beverage operations. Strong leadership, communication and problem-solving skills are essential, along with confidence handling international guests and guest complaints. Fluency in English is normally required; Indonesian language skills are valuable. The successful candidate is expected to maintain Shangri-La service standards, coach the team, control operating costs, coordinate with other departments and create a warm, personalized experience for club-level guests.
Shangri-La is a well-known luxury hospitality group founded in Hong Kong, with hotels, resorts and city properties across Asia, the Middle East, Europe and other international markets. Its brand is recognized for personalized service, comfortable accommodation, restaurants, wellness facilities and strong attention to guest experience. In Indonesia, Shangri-La operates premium hotels and resorts serving business travelers, families, groups and international visitors. Employees typically work in a multicultural environment and receive structured operational training, staff meals, uniforms and, depending on the property and contract, service charge, medical coverage or accommodation assistance. The company places considerable emphasis on warm Asian hospitality, professional presentation and building long-term guest relationships. A manager in the Horizon Club or Executive Lounge would contribute directly to the hotel’s VIP experience and reputation.
Indonesia is an archipelago with many hospitality opportunities in Bali, Java, Lombok, Sumatra and the Riau Islands. Bali offers the largest concentration of resort jobs and an international lifestyle, while Jakarta, Surabaya and Bandung provide stronger corporate and city-hotel careers. Local culture values politeness, community, family and religious diversity; modest dress and respectful behavior are important. Lifestyle varies from busy urban living to relaxed beach communities, with generally affordable food and transport, though popular tourist areas can be costly. Foreign employees need an employer-sponsored work permit and appropriate work visa; working on a tourist visa is not permitted. Employers commonly guide candidates through immigration, medical checks and relocation arrangements. Confirm housing, insurance, taxes, service charge and flight benefits before accepting an offer. Learning basic Indonesian makes daily life and workplace relationships easier.
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