Learning & Development Manager

Job Description

The Learning & Development Manager is responsible for planning, delivering and evaluating training programmes that support employee performance and the hotel’s service standards. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, along with several years of hotel training or HR experience. The candidate should understand adult-learning methods, training needs analysis, coaching and performance development. Strong communication, presentation and organisational skills are essential, as is confidence working with employees at all levels. The role expects someone proactive, approachable and commercially aware, who can build a positive learning culture, maintain training records, support onboarding and ensure programmes meet Shangri-La’s brand and operational requirements.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining and wellness experiences. Its Malaysian properties operate in important tourism and business locations and employ teams across hotel operations, food and beverage, events, spa, sales and corporate functions. Shangri-La places strong emphasis on service culture, colleague development and internal career growth. Employees can expect a structured hotel environment, international brand standards and opportunities to work with culturally diverse teams. Depending on the property, the working pace can be demanding, particularly during peak travel periods, conferences and festive seasons.

Destination Guide

Malaysia offers a varied lifestyle for hospitality professionals, from modern Kuala Lumpur and Penang to island destinations such as Langkawi, Tioman, Redang, Pangkor and the Perhentian Islands. Job opportunities are strongest in hotels, resorts, restaurants, tourism, aviation, retail and corporate services. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in business and hospitality. Living costs vary: Kuala Lumpur and Penang offer more urban convenience, while resort islands provide a quieter lifestyle but fewer services and higher transport costs. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through the company and Malaysian authorities. Candidates should confirm accommodation, medical cover, transport, contract terms and flight arrangements before relocating. Tropical weather is warm and humid year-round, with monsoon conditions affecting some east-coast islands.