Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. The role typically requires a diploma or degree in hospitality, human resources, education or a related field, along with several years of hotel training or operational experience. Strong knowledge of service standards, onboarding, coaching and performance development is expected. The successful candidate should communicate confidently, work well with department heads, organise multiple programmes and understand the needs of a multicultural workforce. Experience with Shangri-La standards, learning platforms and Malaysian employment practices would be advantageous. The position also calls for a professional, approachable and organised manner, with a genuine interest in developing colleagues and improving guest service.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for warm Asian hospitality, high service standards and a strong focus on guest comfort. Its Malaysian properties include luxury city hotels and resort destinations, offering careers in rooms, food and beverage, events, wellness, engineering and corporate support. Shangri-La generally places considerable emphasis on colleague development, internal training, cultural awareness and service excellence. A Training Manager would support this culture by helping employees build the practical skills and confidence needed to deliver consistent experiences. Benefits may include staff meals, uniform, medical coverage, accommodation or transport at selected resorts, training opportunities and hotel discounts, depending on the property and employment contract.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, wellness, tourism and events, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Penang combines heritage streets, excellent food and a lively expatriate community, while Langkawi offers a quieter beach lifestyle and many resort jobs. Sabah provides access to beaches, rainforest and island activities, although some locations are more remote. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, alongside Bahasa Malaysia. Living costs are moderate, though island accommodation and transport can be less convenient. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually manages the application before work begins. Candidates should verify salary, housing, medical benefits, tax treatment and contract terms directly with Shangri-La. Bring appropriate documents, allow time for immigration processing and expect a warm, service-focused working environment.