The Team Leader, Shophouse is responsible for supervising daily restaurant operations, ensuring efficient service, maintaining Shangri-La standards, and creating a welcoming guest experience. Requirements typically include relevant food and beverage experience, strong communication skills, basic cash-handling and point-of-sale knowledge, and the ability to lead a team in a busy environment. The successful candidate is expected to coach colleagues, coordinate service with the kitchen, handle guest requests or complaints professionally, monitor cleanliness and safety, and support upselling and revenue targets. Flexibility to work rotating shifts, weekends, and public holidays is normally required. Previous supervisory experience in a hotel, restaurant, or similar hospitality operation is preferred.
Shangri-La Group is a major luxury hospitality company founded in Asia and headquartered in Hong Kong. It operates hotels, resorts, residences, and related hospitality businesses across Asia, the Middle East, Europe, North America, and other international markets. Shangri-La is known for personalised service, high-quality accommodation, dining, wellness facilities, and strong attention to guest care. Shangri-La Singapore is a large luxury hotel located near Orchard Road, offering accommodation, restaurants, event facilities, gardens, and extensive guest services. The company provides opportunities across food and beverage, rooms, culinary operations, engineering, sales, finance, and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, and a service-oriented attitude while meeting the brand's operational and guest-experience standards.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, food and beverage, finance, technology, healthcare, logistics, and retail. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Lifestyle is convenient and safe, supported by excellent public transport, diverse food, shopping, parks, and efficient public services. Housing can be expensive, especially near central areas, so many workers share apartments or live in neighbourhoods connected by the MRT. Foreign employees generally need an employer-sponsored work pass. Hospitality roles may use an Employment Pass, S Pass, or Work Permit depending on salary, qualifications, nationality, and government quotas. Candidates should confirm eligibility and pass requirements before accepting an offer. Singapore's tropical climate is hot and humid year-round, with frequent rain, and employees should budget carefully for accommodation, transport, insurance, and daily expenses.
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