The Order Taker – In Room Dining is responsible for answering guest calls, recording food and beverage orders accurately, explaining menu items, confirming delivery details, and coordinating with the kitchen and service team. Candidates should have good spoken English, strong communication and telephone etiquette, basic computer skills, and a customer-focused attitude. Previous experience in hotel, restaurant, room service, or call-centre operations is advantageous. The role requires attention to detail, a pleasant manner, reliability, and the ability to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its hotels are known for personalised service, refined facilities, restaurants, wellness offerings, and strong attention to guest experience. Shangri-La employs people across front office, food and beverage, culinary, housekeeping, engineering, sales, finance, and corporate functions. The group promotes service excellence, cultural awareness, professional development, and teamwork. In Hong Kong, its properties include renowned luxury hotels serving business travellers, leisure guests, families, and major events. Employees may receive structured training, staff benefits, and opportunities to progress within the wider international hotel network, subject to the specific property and employment contract.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and international business. Although it is a city and territory rather than a single island, it includes Hong Kong Island, Kowloon, the New Territories, and many outlying islands. The culture blends Cantonese traditions with international influences, and Cantonese and English are widely used, with Mandarin also common. Life is energetic and convenient, supported by excellent public transport, diverse food, shopping, hiking, beaches, and a lively social scene. Housing can be expensive, especially near central areas, so many workers share accommodation or live in Kowloon or the New Territories. Foreign employees generally need an employment visa sponsored by their employer before starting work; approval depends on qualifications, the job, and local immigration rules. New arrivals should budget carefully for rent, deposits, transport, and daily expenses.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...