The Duty Manager oversees daily hotel operations, ensuring smooth guest arrivals, departures, service recovery and coordination between departments. Candidates should have relevant hospitality experience, strong knowledge of front-office procedures and excellent communication skills. Previous supervisory or managerial experience in a luxury hotel is preferred. The role requires sound judgment, professional presentation, problem-solving ability and flexibility to work shifts, weekends and public holidays. Shangri-La expects the successful candidate to deliver consistently high service standards, handle guest concerns discreetly, support colleagues and maintain operational efficiency in line with the hotel’s luxury brand standards.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La is recognised for personalised service, elegant properties and its Asian-inspired approach to hospitality. Shangri-La Singapore is a large luxury hotel near Orchard Road, offering accommodation, restaurants, event facilities, leisure amenities and extensive guest services. The company places strong emphasis on genuine hospitality, professional development, teamwork and creating memorable guest experiences. Employees typically work in a multicultural environment with structured service standards and opportunities to build careers across different departments and destinations within the group.
Singapore is a compact, highly developed island city with strong opportunities in hotels, tourism, food and beverage, finance, technology, healthcare and logistics. Its culture is multicultural, shaped by Chinese, Malay, Indian and international communities, with English widely used at work. The lifestyle is safe, efficient and convenient, supported by excellent public transport, modern shopping areas, diverse food and extensive green spaces. Housing and daily expenses can be high, especially near central districts, so staff should budget carefully. Foreign employees generally need an approved work pass, such as an Employment Pass, S Pass or Work Permit, sponsored or supported by the employer. Requirements depend on salary, qualifications and occupation. Candidates should confirm visa eligibility, accommodation arrangements, medical coverage and relocation support before accepting an offer.
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