The Guest Relations Officer welcomes guests, manages arrivals and departures, responds to enquiries, handles requests and feedback, and coordinates with hotel departments to ensure a smooth and personalised stay. Candidates should have hospitality or customer-service experience, strong communication skills, a professional appearance, and confidence working with international guests. Fluency in English is essential; additional languages are advantageous. The role requires patience, cultural awareness, attention to detail, problem-solving ability, and flexibility to work shifts, weekends, and public holidays. Shangri-La expects employees to deliver warm, discreet, and consistently high service while representing the hotel’s luxury standards.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts, and distinctive Asian-inspired service. It operates properties across Asia, the Middle East, Europe, North America, and other international destinations under brands including Shangri-La, Kerry Hotels, JEN, and Traders. Shangri-La Singapore is a long-established luxury hotel known for its landscaped grounds, comprehensive facilities, restaurants, event spaces, and attentive guest service. The company places strong emphasis on genuine hospitality, professional development, teamwork, cultural respect, and creating memorable guest experiences. Employees may work with a diverse international clientele and benefit from exposure to global hotel operations, structured training, and career opportunities within the wider group.
Singapore is a compact, highly developed island city-state with strong opportunities in hotels, restaurants, tourism, aviation, finance, technology, healthcare, and retail. Its culture blends Chinese, Malay, Indian, and Western influences, reflected in its festivals, languages, neighbourhoods, and food scene. Life is safe, efficient, and convenient, with excellent public transport, modern amenities, and many parks and waterfront areas, although housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass; hospitality roles commonly use an S Pass or, where applicable, a Work Permit, subject to government criteria and quotas. Secure the job offer before relocating, confirm the pass type with the employer, arrange suitable accommodation, and budget for deposits, transport, healthcare, and living costs. English is widely used in workplaces and everyday life.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...