Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore's Service Centre by answering and directing calls, handling guest requests, recording messages, providing accurate hotel information, and coordinating with relevant departments. Candidates should have strong spoken English, clear telephone manners, good listening and communication skills, basic computer knowledge, and a service-oriented personality. Previous experience in hotel operations, a call centre, or customer service is advantageous. The role requires patience, professionalism, attention to detail, and the ability to remain calm while managing several requests. Flexibility to work rotating shifts, weekends, and public holidays is normally expected in a 24-hour hotel environment.

Company Info

Shangri-La Singapore is a luxury five-star hotel located on Orange Grove Road, near Orchard Road. It is part of Shangri-La Group, an international hospitality company operating hotels and resorts across Asia, the Middle East, Europe, North America, and other destinations. The Singapore property is known for its extensive gardens, high-quality accommodation, restaurants, event facilities, recreational amenities, and personalised service. The hotel employs teams across rooms, food and beverage, engineering, finance, sales, guest services, and wellness. Shangri-La places strong emphasis on Asian hospitality, staff development, teamwork, and creating memorable guest experiences. As a major luxury hotel, it offers opportunities for both entry-level employees and experienced hospitality professionals.

Destination Guide

Singapore is a modern island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and retail. Hotel work is available across luxury properties, serviced residences, restaurants, and event venues, although competition can be high. The culture is multicultural, English-speaking, efficient, and generally respectful of different backgrounds. Lifestyle benefits include excellent public transport, safety, diverse food, shopping, parks, and convenient international travel. Accommodation and daily expenses can be expensive, especially rent. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass, S Pass, or Work Permit, depending on qualifications, salary, and applicable sector rules. Candidates should secure a written job offer and approved pass before relocating. New arrivals should budget for housing deposits, healthcare, transport, and initial living costs.