The Director of Business Development, RSR & GSH is responsible for developing commercial strategies, growing revenue and building strong relationships with corporate clients, travel partners, event planners and other key accounts. The role typically requires substantial experience in hotel sales, business development or commercial leadership, preferably within an international luxury hospitality group. Strong knowledge of the Malaysian market, sales planning, negotiation, budgeting and account management is expected. The successful candidate should be commercially minded, well connected, confident presenting to senior stakeholders and capable of leading cross-functional initiatives. Excellent communication skills, flexibility, cultural awareness and a results-focused approach are essential.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Its portfolio includes Shangri-La Hotels, Shangri-La Resorts, Traders Hotels and other hospitality brands. In Malaysia, Shangri-La operates established properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and nearby resort areas. Employees generally work in a multicultural environment with opportunities to serve international guests, develop commercial partnerships and progress within a global hotel organisation. The company places strong emphasis on guest satisfaction, professional service, teamwork and long-term relationship building.
Malaysia offers varied lifestyle options for hospitality professionals. Kuala Lumpur provides the widest range of corporate and hotel opportunities, while Penang combines heritage, food culture and a relaxed island setting. Langkawi is known for beaches, resorts and tourism-focused careers, and Sabah offers opportunities around Kota Kinabalu and Borneo’s nature destinations. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily life. Living costs are moderate compared with many international luxury-hotel destinations, although major cities and resort islands can be more expensive. Employers normally arrange or support the Employment Pass process for approved foreign hires; candidates should not begin work before receiving the required approval. Relocating staff should budget for housing deposits, insurance, transport and schooling where relevant. English is widely used in hotels, though Malay is useful for everyday communication.
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