The Assistant Director of Sales, RSR & GSH supports Shangri-La’s commercial strategy in Malaysia, focusing on resort sales, reservations and global sales relationships. Requirements typically include a degree or diploma in hospitality, tourism, business or a related field, together with several years of hotel sales experience, preferably in an international luxury or resort environment. The candidate should understand corporate, leisure, wholesale and group segments, possess strong market knowledge and maintain relationships with travel partners and key accounts. Excellent communication, negotiation, presentation and leadership skills are expected. The role also requires revenue awareness, sales planning, forecasting, CRM discipline and willingness to travel. Fluency in English is generally essential; additional languages and Malaysian market experience are advantageous.
Shangri-La Group is a Hong Kong-based luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. The group is known for warm Asian hospitality, premium accommodation, dining, meetings and events, and resort experiences. In Malaysia, Shangri-La has established properties in destinations including Kuala Lumpur, Penang and Kota Kinabalu, serving business, leisure and group travellers. The company places emphasis on personalized guest service, operational standards, employee development and responsible business practices. Sales leaders typically work closely with rooms, revenue management, marketing, events and regional commercial teams to grow room nights, group business, partnerships and overall hotel profitability.
Malaysia offers hospitality, tourism and commercial opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Hotels, restaurants, cruise operations, travel companies and event businesses regularly recruit sales, front office, culinary, engineering and guest-services professionals. The culture combines Malay, Chinese, Indian and indigenous influences, with English widely used in business and tourism. Lifestyle varies from fast-paced urban living to relaxed coastal or island communities; costs are generally moderate, though central Kuala Lumpur and popular resorts can be expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company usually handles approval and immigration documentation before arrival. Candidates should confirm visa eligibility, contract terms, accommodation, medical coverage and taxation. Malaysia has warm weather year-round, excellent food, modern transport in major cities and easy regional travel. Resort locations may require flexibility regarding transportation, housing and seasonal workloads.
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