Sales Manager

Job Description

The Sales Manager is expected to drive room, meetings, events and other revenue through corporate, leisure, travel-trade and local accounts. Typical requirements include a diploma or degree in hospitality, business or marketing, relevant hotel sales experience, strong knowledge of the Malaysian market, and excellent communication and negotiation skills. The candidate should be target-driven, well organised and comfortable developing client relationships, conducting sales calls, preparing proposals and representing Shangri-La at industry events. Experience with hotel sales systems, revenue planning and account management is beneficial. Flexibility, professional presentation, teamwork and willingness to travel locally are also expected.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other international markets, with brands that include Shangri-La, Kerry, JEN and Traders. Its Malaysian portfolio includes prominent city hotels and resort destinations, serving business travellers, families, groups and luxury leisure guests. Shangri-La places strong emphasis on warm hospitality, guest satisfaction, employee development and responsible business practices. Sales professionals typically work with corporate clients, travel agencies, event organisers, government accounts and leisure partners to grow occupancy and revenue. Benefits and working conditions vary by property, but may include staff accommodation or meals, service charge, insurance, training and hotel discounts.

Destination Guide

Malaysia is not one island but a country split between the Malay Peninsula and Malaysian Borneo, with attractive island destinations including Langkawi, Penang, Tioman, Redang, Perhentian, Sabah’s islands and Sarawak’s coastal areas. Hospitality, tourism, food and beverage, events, retail and corporate services provide opportunities, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and major resort areas. Life is generally multicultural, with Malay, Chinese, Indian and indigenous influences, diverse food and a relaxed social culture. Costs are moderate but higher in resort locations. Employees normally need an Employment Pass or relevant work authorisation, arranged and sponsored by the employer before starting work. Candidates should confirm salary, service charge, accommodation, medical cover, contract terms and relocation support. English is widely used in hotels, while Malay and additional languages are valuable.