The Horizon Club / Executive Lounge Manager oversees daily lounge operations, guest relations, service standards, team performance and VIP experiences. Candidates typically need a degree or diploma in hospitality, several years of experience in luxury hotels or executive lounges, strong English communication skills and sound knowledge of front-office procedures. Experience with Shangri-La standards, guest recovery, staff scheduling, budgeting and hotel systems is advantageous. The role expects polished presentation, leadership, attention to detail, cultural awareness and a genuine commitment to personalized service. Flexibility is essential, as the manager may work shifts, weekends and public holidays while coordinating closely with front office, food and beverage and housekeeping teams.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The company is known for refined Asian-inspired hospitality, strong guest recognition and personalized service. Its properties range from urban business hotels to beachfront resorts, with extensive facilities including restaurants, executive lounges, spas, meeting venues and recreational services. Shangri-La places considerable emphasis on employee development, service culture and creating warm, memorable experiences for guests. In Indonesia, the group has operated prestigious properties in major destinations such as Jakarta and Bali. Employment packages commonly vary by property and may include service charge, meals, uniforms, medical coverage, accommodation or relocation support, depending on the position and local policy.
Indonesia is an archipelago offering hospitality opportunities in Bali, Jakarta, Lombok, Batam, Surabaya and other resort or urban destinations. Luxury hotels frequently recruit managers in front office, food and beverage, housekeeping, wellness and events, with Bali providing especially strong resort employment prospects. Indonesian culture values courtesy, community, respect for elders and religious diversity; workplace communication is generally polite and team-oriented. Lifestyle ranges from busy city living to relaxed beach communities, with comparatively affordable food and transport, although Bali housing costs can be high in popular areas. Foreign employees normally need employer sponsorship, a suitable work permit and a limited-stay KITAS; working on a tourist visa is not permitted. Candidates should confirm sponsorship, taxation, accommodation, insurance and relocation terms before accepting an offer. Requirements and immigration rules can change, so official Indonesian authorities or the employer should be consulted.
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